Quality

Own production management for maximum quality

Graphite Materials manufactures all its products according to the highest quality standards. This is based on our own production management in compliance with LEAN principles. In September 2017, we were recertified in accordance with the new requirements of the internationally recognized standard DIN EN ISO 9001:2015.

Graphite Materials thinks ahead. As a system supplier, we not only offer you inspiring ideas but also clear added value – at every stage of our collaboration.

Our production management ensures the use of high-quality, tested materials, precise design and effective manufacture. In order to continue to improve our work, we engage in an ongoing dialogue with customers, suppliers and employees. During the course of meetings and visits, we discuss new ideas and possible improvements. This active process stabilizes the quality of our work at a high level.

Consultation

Always at your service: Your personal contact at Graphite Materials will be pleased to hear from you. We take the time to give you comprehensive, individual and transparent advice. With our modern ERP system, we control all business processes to ensure they are perfectly aligned. In this way, we ensure that your orders are processed quickly and economically.

Materials engineering

Experienced and inquiring: Which material is suitable for your application? What are the strengths and weaknesses of the different materials? We help you to choose the best material for your application. This results in tested material combinations, such as our DuComGrid® for high-temperature applications.

Design

Resourceful: We have pragmatic ideas for designing products that function perfectly in everyday use. Visual models at the design stage give you an idea of how your finished product will actually look. We are passionate about finding the best solution and creating customized products for your application area. Cost-aware, with state-of-the-art technology and optimum benefit.

Manufacture

Modern and motivated: Manufacture at Graphite Materials is characterized by state-of-the-art CNC machines, high-quality tools and a committed team. Thanks to flat hierarchies and little red tape, we respond quickly and flexibly to your requirements. Our employees continue to expand their knowledge. Graphite Materials brings together vertical integration and an extensive range of services with professional and effective lean production management.

Logistics

Intelligent packaging: Our Logistics department no longer dispatches our products in cardboard boxes with polystyrene fillers but in robust wooden crates. These are easier to stack and store and protect against light, dirt and moisture. The lids of the crates are screwed down rather than nailed. This makes them easy to open and,if necessary, re-close. Damage caused by crowbars and similar implements is a thing of the past.

After-sales service

Service-oriented: As part of our after-sales service, we continue to talk to you about a product’s performance. Are you satisfied with it? Do you need support? Is there now an effective enhancement for your product? We’ll also be happy to support you by visiting you on site, for example, for training, inspections and servicing. Thanks to online documentation, we respond quickly when you need a specific replacement part.